Due to the nature of bulk international trade, all orders are processed under confirmed Proforma Invoice and agreed commercial terms.

1. Order Confirmation
Once the order is confirmed and production has commenced, cancellations are not permitted.

2. Returns
We do not accept returns for bulk export orders unless the product delivered does not match the agreed specifications.

3. Damage or Shortage Claims
Any damage, shortage, or discrepancy must be reported within 3 days of delivery along with supporting photographs and official documentation.

4. Refund Eligibility
Refunds are only applicable in cases of verified manufacturing defects or shipment errors caused from our side.

5. Resolution Process
Approved claims may be resolved through:

• Replacement in next shipment

• Credit note

• Partial refund (as mutually agreed)

All disputes are subject to jurisdiction as per the commercial agreement.